Returns & Cancellations Policy
Thank you for shopping with us.
Please review our returns policy below before completing your purchase.
Hygiene & Safety: Creams, Serums & Lotions
Opened Products: Due to hygiene and product integrity standards, creams, serums, and lotions cannot be returned, refunded, or exchanged once the seal is broken or the product has been opened.
Please ensure you have selected the correct product before opening or unsealing it.
Customer Cancellations & Incorrect Orders
Customer Responsibility: Once a purchase is finalized, the stock belongs to you. We do not accept returns, exchanges, or cancellations for wrongfully ordered items or change-of-mind purchases.
Damaged or Incorrect Items (Warranty)
If you receive an item that is incorrect or damaged due to a manufacturing defect (excluding any damage caused by the courier or customer mishandling), you are covered under our 7-day warranty:
Reporting Window:
You must report the issue and return the item within 7 days of receipt.
Condition of Return:
Items must be returned in their original packaging and in sellable condition. We cannot accept products or packaging that show signs of neglect or wear.
Return Shipping:
We do not collect returns. Items must be shipped or delivered directly back to us at your own expense.
Resolutions: Replacements & Credits
Once we receive and inspect your returned item, we will process the resolution as follows:
Replacements:
If stock is available, your replacement item will be included and shipped with your next scheduled order. Please note that any additional shipping costs for replacements remain the customer's responsibility.
Store Credit:
If a replacement is unavailable, a credit will be issued to your account.
Please Note: By completing a purchase on our website, you agree to the terms of this returns policy. For any warranty claims, please contact our support team immediately within the 7-day window